What happened to my International Payment?

Hello,

Paying monthly fees to Standard Bank does not seem to come with the benefit of secure and efficient service. Instead, it often brings unnecessary stress and frustration. There’s always some form of drama when dealing with Standard Bank.

On 26 August 2025, I made an outward international payment from South Africa to an account in India using the Standard Bank mobile app. To avoid any errors, I used the "Pay Again" option from a previous successful transaction rather than manually entering the details.

I was assured that the payment would be credited by 29 August 2025. However, the funds have still not reached the recipient account in India.

I emailed the Forex team on Friday regarding this issue, escalated it via the Prestige call centre on Saturday, and attempted to follow up again today. Unfortunately, I’ve been passed around between departments with no clear update or resolution on the status of my payment.

In addition to the monthly fees I already pay to maintain my Standard Bank account, I’ve paid for the international transaction itself and wasted airtime repeatedly calling the support centre — all without results. Standard Bank is not offering these services for free, so I expect the commitments made to be honoured in a timely and professional manner.

Please investigate and resolve this urgently.

Kind regards, Ashok