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Sheri-Lee Emslie

1 reviews | Active since Feb 2015

27 Feb 2015, 18:41

What else can go wrong?

Since replacing my bank cards I have had one issue after the other. I firstly waited 2 hours while Sandton branch's systems decided to work (i refused to leave). I then got my new cards only to be unable to swipe either of them. Luckily I could withdraw money. I then went to the Fourways branch (when I could get off work). The staff were very helpful (but only after I began to throw my toys around), and within 72 hours I was able to swipe my card and I even received a call to see that I was happy. I then attempted to draw money and the machine told me that my card was damaged, a brand new card? So I went back to the branch (more time off work) and it seemed that something was deactivated when they activated me to swipe. I was assured that it will be fixed (after 20 mins waiting for the card division to actually answer the call). But to to top it off, I just out of curiosity logged on to internet banking and Voila NO ACCOUNTS. What next? First I cant swipe but I can withdraw, then I can swipe but cant withdraw, and now I have no accounts on Internet Banking. What is going on there? I have had it, 6 hours in branches and a tank of petrol later only to be cashless and unable to EFT.

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Replies (1)
Standard Bank
Standard Bank's reply02 Mar 2015, 08:53
Official
Hello Sheri-Lee Emslie,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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Best regards,