What does "assure you that this will be addressed as a matter of urgency" mean?

I have still not had any response to the automated feedback below:

27 Jun 2021, 03:36

Hello Dalene Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards Complaint Resolution Centre ********** ********** (fax) ***********