What customer service??!!!

Went to the Parys branch today to get a Power of Attorney for my brother registered on my accounts, had the original documents, was told after a 30 mins wait that they had never dealt with this before! Despite Parys having more than half the population who are retired, was told that the "compliance" person would need to look at this, she is only due into the branch on 25/9/2020, was told they will phone me on 25/9/2020 ( I did phone the customer line of the bank before I went in, explained what I needed and was told to go to the branch and they will scan in the documents and link to my profile)- I won't be holding my breath for any service from Standard Bank, the sad thing is that at one time I worked at Standard Bank and have used them for over 40 years, now I think I will go elsewhere! Run away from Standard Bank!!!