What customer service?

This bank has zero customer service. The website is the best way to transact as the app SUCKS but now they force you to use the app. When trying to login it keeps directing you to the app. And this is for private clients!!! You apparently have private banker, BULL****!!! It is impossible to contact anybody by phone as you hold on for 5 min's min, website request to contact you - NOTHING - this was a month ago!!! I would recommend anybody thinking about using standard bank to NOT do so. They are one of the most expensive banks and the service sucks. My friend recommended discovery, will be joining them for sure!