WHAT CUSTOMER SERVICE?

STANDARD BANK MASTERCARD STOPPED MY CARD DUE TO SUSPECTED *****, I DID NOT RECEIVE NOTIFICATION OF THIS AND EMBARRASSINGLY HAD MY CARD DECLINED 3 TIMES. I PHONED WHICH TOOK 35 MINUTES TO BE TOLD THAT I WAS SMS'D, BUT TO THE INCORRECT CELL NUMBER. WHEN I ASKED THEM TO CORRECT IT, I WAS TOLD I HAVE TO GO INTO THE BANK - DURING A PANDEMIC??? AFTER I PROVED WHO I WAS BY ANSWERING THEIR QUESTIONS. THE BEST OF ALL, AFTER THE CALL I WAS ASKED IF MY QUERY WAS SOLVED - PRESS 1 FOR YES AND 2 FOR NO, I PRESSED 2 ANS WAS TOLD THIS WAS AN INCORRECT OPTION, I TRIED 3 TIMES, THEIR CUSTOMER SERVICE DEPARTMENT MUST THINK THEY ARE AWESOME!! THEY CAN CHECK THEIR SYSTEM MY CALL WAS MADE AT 12H10 ON 05 SEPTEMBER AND LASTED FOR 36 MINUTES