What colour do you want to bank there.

Every odd year since since 2013 until this year may. A company called NORTON takes money out of my account. Every time i go in and fill out a form bla bla bla. Even though the old cards expired every odd occasion this amount gets through with a healthy increase ofcourse. When you go in the attitude is this is my bank and ill tell you what to do. After one hour waiting the consultant promptly put me onto the phone with the ***** department. I had already told her that three times they told me to go into the bank. So back to square one.she promptly cancelled my card and i had to get on the phone and order a new one. So cardless and stuck