What are you guys doing ???

So last month I went to the Southdale branch to open an account and Sharon the teller assisted me very well and professional..how ever next day I was not able to do anything on the banking app aswell as the card.

Which I than called the bank and Sharon assisted me hours later I was able to transact on my card and app.

The service fee Was taken on the 31st of may and all is well however on the 1st of June I wanted to transact when I noticed the same problem when I called the branch spoke to Sharon she advised me that *****. And IT department is aware and they will resolve the matter same day which her team leader called me back later on the 1nd of June stating that will only be sorted out on 3rd of June.

On the 3rd of June Sharon called me saying she received and email from ***** department which states it will take them four working days to resolve the problem now I've been patient and I understand that "problems" happen but now it affects us the individuals because I'm not able to access my money. Yet I was told money can go in which is great but what do I do to get my money out?

I think maybe closing the account and moving bank seems to be the only option as that will be faster than four working days.