dD
dylant D

1 reviews | Active since Sept 2016

28 Sept 2016, 13:07

****WHAT ARE WE PAYING THE STANDARD BANK FOR****POOR SERVICE AND CLUELESS AS TO WHAT IS GOING ON....... UNS****ED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>I HAVE HAD THE WORST EXPERIENCE WITH STANDARD BANK AS FAR AS SERVICE AND COMPETENCY GOES BESIDES THE EXTREMLY LONG WAIT FOR A RESPONSE!! EVER SINCE I WAS ISSUED WITH A NEW CARD I HAVE HAD ENDLESS PROBLEMS, 1 ST THE INTERNET BANKING WAS NOT WORKING AFTER NUMEROUS ATTEMPTS TO RECTIFY THE FAULTS FROM THEIR SIDE , THEN MY CARD DID NOT WORK AT THE ATM NOR SWIPE MACHINE. THE CONSULTANTS ON THE PHONE KEEP PASSING THE BUCK AND PUTTING ME ON HOLD FOR INTERVALS OF MORE THAN 25 MINUTES AT A TIME. AMOUNTING TO NEARLY 1.5 HOURS AT INTERVALS. I PERSONALLY THINK THEY MAKE YOU HOLD ON SO LONG SO THAT YOU CAN GET IMPATIENT AND HANG UP, BUT I NEED MY CARD DAILY AND I WANT ANSWERS AND FOR THIS ISSUE TO BE RESOLVED AND TILL NOW I STILL HAVE NOT HAD ANY ONE THAT COULD RESOLVE THIS ACTUALLY COME IN CONTACT WITH ME. I AM FUMING THAT I HAVE INCOMPETANT PEOPLE TAKING CARE OF MY MONEY.</p>

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Replies (3)
Standard Bank
Standard Bank's reply29 Sept 2016, 09:26
Official

Good day Dylan Thiart

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply30 Sept 2016, 14:54
Official

Good day Dylan Thiart

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 Oct 2016, 08:10
Official

Dear Dylan Thiart

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that is being addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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