VP
Veronica P

1 reviews | Active since Nov 2016

13 Jun 2017, 08:50

What are people doing???

<p>So on the 6th of this month I got a text saying reply 1 if you want your new card sent to home branch or 2 if you want a call back. I rep**** 2 and I'm still waiting for my call. On the 8th I eventually called and was told that my garage card is expiring. I asked the consultant to stop and cancel the card because I have no use for it. A couple of days later I see that I've been charged R130 for card replacement. So I call yet again to enquire and get told that on the 9th (the day after I called to stop and cancel) a new card was sent to my home branch. I don't know on who's request and why it was sent to a place where I grew up but haven't lived for 15 years. So now there is a card which was probably never stopped lying there, linked to my cheque account. Do I take an unplanned trip there in my last trimester of pregnancy or do I pray nobody decided to do anything with it??? </p>

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Replies (1)
Standard Bank
Standard Bank's reply14 Jun 2017, 14:57
Official

Dear Veronica Patterson

Thank you for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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