What an inconvenient ban****

Tried to do an online payment to one of my other accounts with another bank and was prompted to increase my “EAP limit” which I did telephonically because it did not allow me to do this online. After doing so, I re-tried to make the payment and was still unsuccessful because of an error - “hot card”. When I called Standard bank for assistance AGAIN, I was told That my account had a soft block and I would receive a call from their ***** department within 24 hours. This is absolutely inconvenient because I need to have access to my money at all times. I am not happy at all and regret opening this account with them. I need my money Urgently and the account to be closed IMMEDIATELY.