What am I to do now. Call Centers are awesome ?

I filled in my info online to get a consultant to call me back and do an increase to an RCP. Dealt with the person for about 15 minutes upon approval the agent told me the funds will be transferred within 48 hrs this was 02/09/2015. Today is 08/09/2015 clearly im missing something but its more than 48 hours right. Nevertheless i called on Saturday 05/09/2015 to establish what happened and a lady told me the loan was approved and it will be released on Monday 07/09/2015 how foolish of me. Come Monday guess what nothing so here we go again I call to establish whats happening firstly get transferred a few times ending up by someone saying they will get the original agent to call me. This morning I receive a call from a new agent wanting me to go through the entire process once more after refusing and asking if i could speak to a manager i get placed on hold only for the supposed manager to come to the line and make as if he cannot hear me then ends the call no call back actioned to me if the line was in fact distorted least that could have been done. I then call again this time on the line for 23 minutes being passed from pillar to post with no one willing to take ownership, what now