WHAT AM I PAYING FOR???

In December I received a phone call from Std Bank offering me Prestige banking facilities. This off course came at a fee.....a couple of hours later a lady called me and introduced herself as Sharon Perumal saying she will be looking after my affairs. She also informed me that she is going on leave but as soon as she is back she will send me make contact with me again. Needless to say this never happened. <br> <br> Middle February I started calling to try and find out more about this mysterious service I am paying for. I managed to get thru to just another call centre and to be honest the agent dealing with my call was also not very friendly and helpful but I did manage to get some contact details out of her for this mysterious department / service I am paying for.<br> <br> I am now thinking of buying a house and decided last week to e-mail this mysterious department and put the to the test. Needless to say I got an Automailer response \. At the very latest, please expect a response within one business day.\"<br> <br> To date nothing happened - so what now - am I truly now with BEEP-bank????"