What a waste

We have recently called standbank to increase our repayment amount for our homeloan, what a mess it turned out to be

So long story short we called to increase the repayment amount starting end of September, the agent cancelled the debit order

When o realized the debit order didn't go through ( be the account is in arrears sms) I called to find out what's going on the agent hung up

Called again to arrange either a debit order or a transfer

I was advised it was set up only for it not to be

I had to make this arrangement 3 times before being successful