What a shocking service from one of your consultan

shocking service ever..Lesego from Veh and Asset Div, nearly given me heart attack on fri just bcoz she wanted to knock off home.Iv paid R21 000 for my vehicle on the 29 Sep'15 and was told to check if the amount is reflecting after 48 hours. I then called on the 3rdOct' to confirm the receipt of payment. I was then assisted by Lesego who asked me to send proof of payment as the money wasn't reflecting as yet. She discovered that iv missed one digit.on the ref no.She then said she will log a query to the relevant depart to update payment manually and this should be resolved by Thurs the 08 Oct'15.<br> Iv transferred the amount through fnb eft. Iv searched from my public recipients-FNB acc. and it automatically picked up all the details and then iv transferred.<br> After several complaints to her that she is not giving me any feedback regarding my loged query... almost the whole day on Thurs. She then called me on fri'09 Oct after 5pm.<br> she said \we have discovered that the payment was made to the incorrect bank account to a personal trust acc and so I should contact fnb. FNB manager was also shocked as they also confirmed the same acc no. Iv then called