What a *** service , unexplained failing debit order Mandates

I have an advanced account with Standard Bank South Africa that I have been paying diligently every month. However, since last month, the debit order suddenly stopped going through without any explanation from the bank.

I immediately contacted Standard Bank and was moved from pillar to post. I tried calling multiple departments, and each time I was told something different — with no resolution. Eventually, I was forced to make a manual payment to avoid falling behind on my loan.

They promised me this issue would be resolved before the next debit cycle. Yet, here we are — this month again, the same thing happened. I called again, and once again, nobody can assist me. All I get are empty assurances and no accountability. Meanwhile, I’m the one who’s made to look like the defaulting client, and I’m expected to run after them every month just to pay my loan.

This is completely unacceptable, and it’s causing unnecessary stress and frustration. I expect Standard Bank to take this matter seriously, fix the debit order permanently, and ensure that my account is not penalised for their system or administrative failures.