sC
stewart C

1 reviews | Active since Oct 2011

02 Feb 2016, 14:17

What a ******* Phone App

Last week my Android phone updated the Standard Bank personal banking App which i have been using for at least 2 years<br> Sunday and yesterday tried to access it <br> it asked what mobile phone number are you using<br> i inserted my mobile number<br> it says we are going to send u a OTP please insert it, i insert the correct OTP number that the send me via SMS<br> enter it correctly twice<br> then it says your OTP has expire please wait while we send you another one, enter that twice<br> and round and round in circles we go<br> today i go into a bank branch with id, the help lady says we cant help you with that <br> please go to the phone over there and call the mobile banking number<br> I asked is this the number ***?<br> well they tell me to go into a branch and show my id, which i did,IM Here!!! <br> i called the number again and round and round in circles i go<br> what an absolute load of *******, they write a useless App, tell you to go into a branch and no one can help you sort it out!

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Replies (1)
Standard Bank
Standard Bank's reply03 Feb 2016, 11:38
Official
Hello bodisatva75,


Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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