VN
Vick N

1 reviews | Active since Jan 2019

10 Jan 2019, 08:43

What a ripp off

I'm utterly disgusted to find out that STD Bank charged me to reset my Internet Banking password. Can someone advise how you justify a fee to reset a password

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Replies (2)
Standard Bank
Standard Bank's reply10 Jan 2019, 11:53
Official
Dear  Vick Naidoo 
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply11 Jan 2019, 13:27
Official
Dear  Vick Naidoo 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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