jC
jaffar C

1 reviews | Active since Mar 2015

18 Mar 2015, 11:36

what a pathetic service received from standardbank

i've just switched banks from absa -- and i wish i had not. <br> <br> i am getting a raw deal from standard bank, and i just wish i had stuck with ABSA. when i went to the branch to open the account, it was all good and ok. i told the ladies at the bank, i cannot do without internet/cellphone banking. Strange, when i went home and tried to pay from my cellphone, it gave an error saying i need to set a limit. the call centre said i need to go to the branch.<br> <br> a week later on saturday, i went to the branch, and the limit was set - i was able to do transfers. after 1 week, i tried to do an eft on internet, it gave me an error again saying i need to say the limit --- ***. do i need to visit the branch every week so i can make eft transfers on the internet ? i've written to the call centre -- [Email Removed] --- nobody responds.<br> <br> what a useless bank this is.

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Replies (1)
Standard Bank
Standard Bank's reply19 Mar 2015, 10:29
Official
Hello jchiosa,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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