NC
Naledi C

1 reviews | Active since Oct 2022

10 Oct 2022, 16:52

What a lot of *** I got😤😡 #KAMOHELO MOTSHIKIDI🤮🤮

I am bitterly disgusted with the appalling service I received from some idiot, useless, less informed so called #Kamohelo Motshidiki. I answered all the security questions he required from me upon calling your telephone banking department HOWEVER when I advised him I don't know my account number off by headexcept the last 4 digits as the paper I wrote on is at home and I wasn't. He couldn't assist me with increasing my daily limit and monthly limit. I MEAN WHO IN THIS DAY AND AGE HAS A DAILY LIMIT OF R100 AT MY AGE??🤷🏽♀️GO FIGURE, STD BANK CLIENTS HAVE THAT. In short the call ended with no assistance at all plus a WASTE OF MY AIRTIME. LEARN TO TREAT YOUR CUSTOMERS BETTER. THERE WAS NO "TCF" from Kamohelo THE *****HEAD 🤯

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Replies (3)
Standard Bank
Standard Bank's reply10 Oct 2022, 17:13
Official
Good Day Naledi 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 

Standard Bank Help Centre 
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NC
Naledi C's update11 Oct 2022, 15:58
Reviewer Update
I would like to commend Gordon Bila and Katleho Mokhahle for the speedy response and exceptional assistance. You know what customer service truly is and I thank you for lending a listening ear with such patience and great telephonic etiquette. Thank you for resolving my query so efficiently and great rapport. Standard Bank has gems in you.
Standard Bank
Standard Bank's reply11 Oct 2022, 16:28
Official
Dear Naledi 

Thank you so much for your rating and your kind words. 

We have sent your compliment to the relevant department so they can celebrate their win. 

We appreciate you taking the time to share your excellent experience with us. 

Kindest regards

Standard Bank Hello Peter Team 
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