DR
Donovan R

1 reviews | Active since Aug 2018

24 Aug 2018, 19:51

What a JOKE of a “bank”

Months of struggling with my account. Go to store card declines, go to atm card declines. Next day works perfectly, couple days later stops working again. Complain and have to wait a week for a call and only get called after I complain again. Go to branch. Speak to branch manager. He claims it’s just my card. I knew better but was hoping he was right. Get brand new card, works for a cpl transactions. Go to store tonight and surprise surprise it doesn’t work. Absolutely ridiculous. Been a client for 30 years. But not on top account so they can’t be bothered!

0
Replies (4)
Standard Bank
Standard Bank's reply25 Aug 2018, 05:49
Official

Good Day

We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
***
*** (fax)
***

DR
Donovan R's update30 Aug 2018, 13:47
Reviewer Update
I have been contacted and it still doesn’t effing work! What more must I do?!
DR
Donovan R's update30 Aug 2018, 14:16
Reviewer Update
I now phone the complaints department and get told I’m going through to the manager and then it gets hung up. ***
DR
Donovan R's update31 Aug 2018, 20:33
Reviewer Update
I have changed card AGAIN and then it declines AGAIN tonight. Seriously I actually don’t know what more to do other then cancel my account and switch to another bank.