1 reviews | Active since Feb 2019
What a Joke It Has Been
I am extremely pleased that I decided to move away from Standard Bank, as their level of service delivery has deteriorated significantly.
It is incredibly frustrating to visit a branch in person, only to still be instructed to call the bank for assistance. The level of incompetence displayed by staff is unacceptable.
Accounts are supposedly closed due to poor service, yet they remain active, resulting in me receiving emails claiming that money is owed for additional service fees. It is absolutely ridiculous.
Even after settling a vehicle finance account, the bank uses DSV as couriers, yet two weeks later there is still no resolution and I still do not have my NATIS papers. I have been forced to repeatedly call the bank, endure calls being disconnected, send multiple follow-up emails, and still receive no meaningful response.
The entire experience has been nothing short of disappointing and unprofessional after me being with standard bank since 2004. What a joke. They just do not care.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***