What a dissapointment

<p>I am a new client to Standard Bank and must admit that I am thinking of moving back to my previous bank. On the 24/03 I opened an account online. About a week later, I had no response from, and called the call centre to follow up. The lady I spoke to confirmed that they are processing the request, but could not confirm when the account would be active. Because I needed this urgently, I then opted to go into the Nicolway branch to open a savings account. I asked the consultant to ensure that the account I opened online was closed, and she advised that she could not assist with this and had to either call the call centre to close the account or visit one of their "bigger" branches to do this. I do not have the time to run around looking for a "bigger" branch so I opted to call the call centre again. When calling the call centre, a consultant advised me that she will close the account. About a week later, I got another call advising that they would like to deliver my cards for the account I opened on line, and once again, I requested that the account be closed, and was advised again that this will be actioned. A week ago, I called the call centre to assist me with some changes on my account, when I was advised that the account I requested to be closed on 2 previous occasions, was indeed not closed and that I should close it before I incur any charges. I do not have the time to run around looking for the right branch to close this account, so please, please, please with tears in my eyes......can I be lucky 3rd time around that you will actually close the cheque account I opened on line??????????????</p> <p> </p>