what a disaster

<p>On 15th September 2016 - i received a call to say Standard bank would be upgrading my Credit Card. I agreed and requested my card to be couriered to my work address.</p> <p>on 1st November 2016 - i received a message to say my card was ready to be colelcted at Lakeside Mall. (i live in Roodepoort and never go to Benoni) i called and they appologised and advised that it would be couriered. i received another sms to say its at Lakeside mall today (17/11/2016) i called again and they advised me that the card is now at clearwater Mall. i get that Clearwater is close to me, however i asked for it to be couriered. also i would like to know why from 15 September 2016 to 17 November 2016 to get a card? they apparently only updated on 27th October 2016 on the system - what was the call in Septmber about it it takes 2 months to complete?</p>