VP
Veronica P
1 reviews | Active since Nov 2016
31 Oct 2018, 12:40
What a bank!
So last night I decided to update my banking app. I logged in this morning in an attempt to send money, only to be flagged as ********** activity. I called and sorted it out (after being transferred 5 times), but now I can't access my app for 24 hours. The internet banking site does not allow for instant money transfers so now I'm stuck with money that I can't use...and someone who needs it urgently before close of business today!
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Standard Bank's replyOfficial
01 Nov 2018, 15:34 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply01 Nov 2018, 15:34
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***