WHAT A BAD SERVICE FROM STANDARD BANK

I received an sms to come and collect my new credit card at standard bank vanderbijlpark branch on the 24th of December 2019 . when I went to collect the card, I found that the inquiry area was closed and also the tellers side, we had to go to the consultation area and there was about 20 people to be helped and I had to leave cause i had asked for time off at work and i had to go back to work. I went there 2 times after that and it is the same service and there is no floor manager to help you. i received another sms and i went today 2020/01/07 and it is still the same with more people to be helped and i asked the lady at the reception what is going cause i have been coming here 4 times now and she said i must come early in the morning to avoid over crowding, mind you we also have to go to work.WHAT A BAD SERVICE FROM STANDARD BANK