What???

I got a sms stating Standard Bank send my bank statements to Nedbank and to call if i did not authorize this. As I did not give consent and this is invasion of my privacy I called in. The lady who helped me was completely rude, put me on hold even while i was still talking. I still dont know what is going on?????? I have 6 accounts with Standard Bank, and all my children has accounts with standard bank, and I am utterly upset with this service!!!!!! I always have a good word for you, but after today i will have to rethink.