went to close my account

Tuesday I went to close my cheque account,only to be left for 30 minutes unattended.and when I went to ask the lady at the help desk,she informed me I could only be help by two people.as i I tried to explain to her I was on my lunch she told me if I want to be assisted I should come to the bank when iam on leave or not working.or I should just wait my turn there's no first come first serve it depends on the matter I need resolved