Well done you have lived up to your name....your service is "standard"

If I could give your bank a zero rating I would happily do so. It has become clear that your staff, apart from one lovely lady in the non resident department who did not have the jurisdiction to assist with my query, is *********** and would benefit from additional training. I, unfortunately, have credit revolving account and a current account with your bank. Since February 2018, or to be more specific, 22 February 2018 I have requested to close these accounts. I paid the amount due on both my accounts. The lady assured me on the line that the revolving credit account would be closed on the 4th of March 2018. Shockingly, this was not done and you continue to charge interest on my account. 5 months later, and no progress I have been requested to pay my account in full again. This is absolutely ridiculous. I paid my current account in full but refuse to pay the amount on my revolving credit account. The expectation is that I visit a branch personally to close my account. Just listen to this logic - we are living in a technological advanced world. You are able to verify my identity through the security calls, yet I need to pay £600 to fly back to Cape Town to close my account. What kind of bank is this? Yet we can all rest assured that if my account is in arrears and Standard Bank wants its money back that they will be very quick to contact you. I will happily save all of this correspondence and show just how *********** your bank is. Apparently my home branch Tyger Manor is the only branch able to close my account and all your e-mails refer me back to them. However they have phones in the branch but not one person know how to pick it up and say "Hello". To save money, I would just remove their phones all together. It is clearly not serving a purpose. Or perhaps I should send a post ***eon.

Please can someone close my account. I just want to get rid of this ban****