Well done Standard Bank,you have *********** staff

Well I am going to start of with saying that I am extreamly cross with you at this very moment. my Fiance and I have done an application form an Home Load , where your staff said it takes 16 working hours for the correct depoartment to receive the appliction, after these hours we phoned to make sure that you did received and yet the lady on the phone said yes they are busy processing the application. Today we phones as we have not heard anything from Standard Bank oh no the application has been cancelled why I ask because the documents was not submitted BY YOUR STAFF no notification was given to us at all and yet my OTP expires on 30 June. How do you expect me to smell that this was cancelled and that we need to RE-SIBMIT this ( as per your call centre) well done really - we might have been thinking that you are the reason we could get pur dream home but No instead you just messed it up for us so much for moving me forwrd hey??? Fix this asap as we have waited the time frames you have given us!!