RZ
Retania Z

1 reviews | Active since Jul 2016

02 Jul 2016, 11:43

Well done!!! On your achievement of leaving a family homeless!!! Awesome stuff!!!

<p> </p> <p>Thank you standard bank for making me and my family homeless as at the 01-07-2016.I think you guys need to pat yourself on the back for a job well done for noting a wrongful judgement and excellent customer service. The property in question was sold and we were given two weeks’ notice to find a place and thanks to your judgement rendered me unable to acquire one. Furthermore the judgement amount is incorrect as the property was sold and the shortfall amount is on arrangement via the attorneys who are the handling the transaction behalf of the buyer.</p> <p> </p> <p>So standard bank please enlighten me on how is one supposed to acquire a new rental property when you are the reason for my judgement which is incorrect as mentioned above and make no mention of the payment arrangement that has been setup and communicated to you accordingly. So standard bank you deserve the award for superior customer service and lack of empathy by displacing an entire family and making us homeless.</p> <p> </p> <p>So standard bank please ensure you FIX YOUR MESS as I need to find a place to move my family into asap and thus meaning I need to approach rental agencies which is really difficult when credit checks are done and applications declined due to lack of correct information and not forgetting the superior intelligence of your staff.</p> <p> </p> <p>I hope that your staff and your CEO and Directors never have to experience what my family has gone through to due to your lack or should I say no competence. It’s not a good feeling to be homeless FYI…..</p> <p> </p> <p>I EXPECT THE MATTER TO BE RESOLVED BY C.O.B(Close of business) Monday which is the 04th of July 2016. If the deadline is not met I will be going to the Ombudsman for the banking industry.</p> <p> </p> <p>Have an Awesome Day.</p> <p> </p> <p>Kind Regards.</p>

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Replies (1)
Standard Bank
Standard Bank's reply04 Jul 2016, 07:56
Official

Good day Retania Van Zijl

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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