KB
Kavesh B

1 reviews | Active since Mar 2009

31 Oct 2017, 19:48

Weekly update

Today I've made no payments online, with my credit card and I put money into the card and the so called NEW banking website we are supposed to be using shows a zero balance even after I put money into the account, I waited now 20 mins and no one picks up the phone. Last week I was at the branch for 45mins trying to resolve money disappearing from my account and not even they could see where it went to, the consultant called the call centre and they also didn't have a clue so what the hell. I tried to withdraw money from my card it said daily limit exceeded, but at the same time after putting in more money into the account the Internet banking website shows a Zero balance. Bad time to change and discontinue the old banking website when the new one isn't even stable but besides that at head off they cannot find out where the money went to and tried to fool me by saying stuff I purchased weeks ago was only banked now but weeks ago those amounts show on my card.

0
Replies (4)
Standard Bank
Standard Bank's reply01 Nov 2017, 07:39
Official

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Best regards,

KB
Kavesh B's update01 Nov 2017, 12:07
Reviewer Update
Please time can you guys find the actual problem and a solution for this as I get emails that go back and forth and nothing happens but also no one from standard bank has the decency to phone me but it's ok for me to wait 20 mins and no one picking up.
Standard Bank
Standard Bank's reply01 Nov 2017, 13:53
Official

Dear Kavesh

Thank you once again for your posting.

This review will be closed as we are dealing with the first review that you posted.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Best regards,

KB
Kavesh B's update01 Nov 2017, 14:06
Reviewer Update
I don't understand, why are closing this review, how long must I wait for Standard Bank to resolve my issues and it's two different departments so what can you guys not multi-task, I'm getting sick of this now. I will post until all my matters are resolved so go ahead close it tomorrow there will be another post. Thank you.