Weak service

I am banking with standard for 8 years now never did I ever had a problem with them but on 25:10:17 I withdrew a 2k at a capitec ATM due to standard bank ATM was out of order. So the capitec ATM said service unavailable transaction declined so I never got my money I do have the slip that says declined tho. Anyway I left it there. After 30min the 2k was withdrawn out of my account. Take note the time on slip that says declined and the time on my statement when the 2k was debited is the same. However I went To my bank which is standard bank minutes later and they helped me said they putting in a query by capitec to check their ATM got my reference number and left. Got sms saying case resolved. Went in to standard bank again after phoning numerous times and being told the case is locked by capitec anyway went in again standard somerset mall consultant say she can't help me it is locked by capitec I must go to capitec . Angry because I am your client you suppose to follow up on this for me I mean I pay bank fees and stuff. Went to capitec where I withdrew the 2k initially they told me my bank standard bank should be able to help me. ****ed because I'm busy wasting time between these 2 banks now. Okay ager a week of going 2 both banks I phone standard bank being put on hold for like 20min ****ed again wasting my airtime and then you tell me you can't help me I must go in to my branch after being there twice with no luck. It is almost 2months now did not get a call from standard bank nor a sms. I want my 2k it's not R20. Or should I just forget about it??? Because no one at standard bank making an effort or sms or phone me been in the bank thrice and no 2 ****! Disgusted I am also closing my standard bank account