NM
Nomxolisi M

1 reviews | Active since Apr 2017

13 Jun 2017, 08:01

Weak internal control to safeguard our money

<p>I am highly angry with the slowness of service at standard bank and their weak security measures, this is the second time i have been ****med and i am beginning to think this is an inside job. Friday Morning i was ****med and standard bank did pick up that there was something unusual happening in my account. the account was only temporarily blocked after the effect, i didnt even get a call regarding this. no attempt was made by the bank to notify me except for an sms which i saw much much later. what is even worse is that the ********** had even increases my atm limit and i ask myself how that happened because for the past 12 years i have banked with this bank, increase of any limit can only be done in the bank, so how did this happen??? after reporting this to the bank a case has been apparently opened by the bank. when i called to follow up on Monday i was told that there is not investigator that has been assigned the case, this is shocking because here i am inconvinienced with no money as the ********** used my overdraft, my salary will be coming in and debit orders needs to go through, clearly the bank doesnt care about its customers if such a emergency is not even made a priority.</p>

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Replies (1)
Standard Bank
Standard Bank's reply20 Jun 2017, 11:58
Official

Dear Nomxolisi Mawulana

Thank you for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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