RC
Robert C
1 reviews | Active since Mar 2009
11 Mar 2019, 10:56
We will also flag legitimate transactions as ***** as a matter of fact we will flag all transactions as *****
Made an online purchase. Was sent a onetime pin. PIN sent to a separate device. System sends a message of potential *****. A couple of days later tried again on the same site. Same result. If there was suspicion of ***** why was there no human intervention especially as it was the second occurrence from the same vendor? It is not acceptable. About a month ago had a similar experience using the same card at a supermarket for a second time on the same day on that occasion there was also no human intervention
Helpful (0)
Replies (4)0
Replies (4)Standard Bank's replyOfficial
11 Mar 2019, 12:00Dear Robert
Thank you for posting your comments.
Someone will make contact with you soon to attend to this matter.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Someone will make contact with you soon to attend to this matter.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply11 Mar 2019, 12:00
Official
Dear Robert
Thank you for posting your comments.
Someone will make contact with you soon to attend to this matter.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Someone will make contact with you soon to attend to this matter.
Kind regards
Complaint Resolution Centre
***
***
RC
Robert C's updateReviewer Update
11 Mar 2019, 16:48Still no one has contacted me
RC
Robert C's update11 Mar 2019, 16:48
Reviewer Update
Still no one has contacted me
RC
Robert C's updateReviewer Update
12 Mar 2019, 07:33Still no one has contacted me
RC
Robert C's update12 Mar 2019, 07:33
Reviewer Update
Still no one has contacted me
Standard Bank's replyOfficial
12 Mar 2019, 10:46Hi Robert
Thanks for taking the call.
Thanks for taking the call.
Standard Bank's reply12 Mar 2019, 10:46
Official
Hi Robert
Thanks for taking the call.
Thanks for taking the call.
