RC
Robert C

1 reviews | Active since Mar 2009

11 Mar 2019, 10:56

We will also flag legitimate transactions as ***** as a matter of fact we will flag all transactions as *****

Made an online purchase. Was sent a onetime pin. PIN sent to a separate device. System sends a message of potential *****. A couple of days later tried again on the same site. Same result. If there was suspicion of ***** why was there no human intervention especially as it was the second occurrence from the same vendor? It is not acceptable. About a month ago had a similar experience using the same card at a supermarket for a second time on the same day on that occasion there was also no human intervention

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Replies (4)
Standard Bank
Standard Bank's reply11 Mar 2019, 12:00
Official
Dear Robert 

Thank you for posting your comments.

Someone will make contact with you soon to attend to this matter.

Kind regards

Complaint Resolution Centre
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RC
Robert C's update11 Mar 2019, 16:48
Reviewer Update
Still no one has contacted me
RC
Robert C's update12 Mar 2019, 07:33
Reviewer Update
Still no one has contacted me
Standard Bank
Standard Bank's reply12 Mar 2019, 10:46
Official
Hi Robert

Thanks for taking the call.