We offline!

Drove 50km into town yesterday so that my grandmother can do her monthly shopping as yesterday was payday. Tried to use her card, card declines. go to the branch, they are offline, go inside, there is nothing they can do about a blocked account as they are offline. all the branches are also offline. even after I told them that I had given in KYC 2 months ago they just shrug. <br> they did not take my grandmothers ID, telephone number or nothing. No one phoned to ask us to e-mail the documentation through before the account was blocked. But STD bank allows a DO to go through that my Grandmother never signed for, and all this while the 'manager' is standing next to me. Also why did no one have name badges on? <br> Seriously what is going on. I updated it, and then it gets closed in any case. Someone had better sort this out asap. as I had Wasted R100 petrol yesterday which I presume STD bank will not reimburse me?