We need a land line?!?!?!?!?!?!?!

I am completely over it with Standard Bank. I have been a customer of the bank for the last 23 years and have been treated like a second class citizen at every turn.

I went into the branch last week to do a number of administration tasks; none of which could be completed on the application. The branch was not airconditioned which would not have mattered however I spent 1 hour waiting for a consultant to help me. Once I eventually managed to get through to a consultant I explained my situation and what I needed to get done. We spent the next 2 hours applying for a tiny credit increase. The consultant who was helping me was completely uninteresting in assisting me, I could tell she simply wanted to get rid of me. Finally after applying for the increase she told me that it would take a few days to approve. Fast forward to yesterday. I recieved a call from the consultant explaining they need a land line phone number in order to release the funds.

A land line number.... In 2022.... A landline?!?!?!? After trying to explain to her that was a stupid request she told me she will see what she can do. Now today I recieved an email asking me for a billion different documents. I just wanted a tiny increase of a couple thousand Rand but Standard Bank have made this into an absolute nightmare.

This is just one of the many stories of have. Just last week I recieved an accidental payment from SARS of R700 000 after spending 2 hours on the phone with standard bank ***** they removed the money from my account without telling me and simultaneously making me pay the transfer fee.

This is not to mention when my card got cloned and standard bank made me pay R250 for a new card.

I am sick and tired of this despicable service and if things don't change in the next 24 hours I am going to close each and every one of my standard bank accounts and move to other more modern banks. Banks that won't ask for land line phone numbers.