We do not credit ATM deposits to client accounts

Item: Standard Bank
Rating: 3
Author: Robert C

MAde a deposit at ATM at Bryanston Shopping centre this morning. Gives slip to put in envelope Put slip in deposit envelope and deposit in slot. ATM cancels deposit does not give envelope back . Spews out slip with message THIS SERVICE HAS BEEN CANCELLED PLEASE CONTACT YOUR NEAREST BRANCH APPLICATION ID A ********** 041010 APPLICATION NAME MASTERCARD TVR ********** 000 CVR ********** 20000 Next step go to nicol way attempt to make a another deposit spews back bank notes in batches last note is gives a message on the sreen saying it has retracted your money

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

06 Feb 2019, 12:05

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply06 Feb 2019, 12:05

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Robert C's updateReviewer Update

06 Feb 2019, 14:03

So when will my funds be credited

Robert C's update06 Feb 2019, 14:03

Reviewer Update

So when will my funds be credited