We do not care

My dad 79 had a stroke and was left with diminished mental and physical capacity. We drew up a general power of attorney which was properly executed. We approached all the banks, including Standard Bank to determine if he had any accounts with them and to then obtain the required control of the accounts. Standard Bank refused to accept the executed Power Of Attorney and assisted that my dad must come to the bank to sign their forms. Firstly this shows a compete lack of care and secondly a complete disregard for the law. Sies Standard Bank and that to a loyal client for 63 years!!!!!!!!