We are experiencing high call volumes..........!@#

No wonder clients are forsaking SBSA for Capitec - IN DROVES - when it takes SOOOOO long for a live body in the Bank to bother to take the time to answer a phone call. From a customer who actually pays their salaries! Oh sorry, forgot, we are just an irritation that interrupts their daydreaming. Call # 1 @ 10.15 - hung up after 4 minutes of the mindless noise masquerading as a tune Call # 2 @ 10.30 - hung up after 16 minutes!!!@@### Call # 3 @ 10.50 - FINALLY spoke to Simphiwe after 8 minutes It beggars belief that Standard is so arrogant as to treat customers so dismissively, to not even apologise for this disgusting treatment and to do absolutely ZERO despite I personally having reported exactly the same problem on perhaps a dozen occasions in the last 2 years!!!!