PB
Philip B

1 reviews | Active since May 2016

25 Jan 2021, 14:49

We are expedreicnign very high call volumes....(most days)

Try and contact their call centre for ***** or internet banking - "we are experiencing very high call volumes...." They constantly have technical problems on their internet banking and do not even have the courtesy to inform their clients. I end up phoning their call centre as their banking platform does not work but they do not answer their phones.... Time to find a new bank. Too many problems

0
Replies (1)
Standard Bank
Standard Bank's reply25 Jan 2021, 22:02
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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