We apologise for the inconvenience caused

My wife had her debit card swallowed by an ATM. We call the call center and are told we have to go into a branch to order a new card and get a temporary card. We do as we are told. <br> <br> We get a new temp card, told new card will be in ready in two weeks.<br> <br> Wife goes to draw money and the ATM swallows the card. Call the call centre and told to go into the branch. Off we go. Each person that we speak to says \We apologise for the inconvenience caused"<br> <br> We get the new card. Surprise surprise the card works.<br> <br> BUT NOW the bank has stopped our internet banking. Call the call center and told \""We apologise for the inconvenience caused\"" but you need to go into the bank. We cannot pay our accounts.<br> <br> On the last visit they confirmed internet banking was working as it is not linked to the internet banking.<br> <br> Call the call centre and told that we have to visit the branch and \""We apologise for the inconvenience caused\""<br> <br> I am not sure if this is a good idea to visit the branch I WONDER WHAT THEY WILL F@$& UP NOW.<br> <br> In the branch I don't think there is a single brain cell in the branch. All you hear is \""Authorise\"" \""Authorise\"" and one \""Madam\"" is running around.<br> <br> All i want is it SORTED<br> Ian"""