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Caroline H

1 reviews | Active since Mar 2011

14 Sept 2016, 16:59

we all want to work at standard bank....

<p>What a joke. I was in Volksrust SDB on the 13 Sep just after 2; 30pm Glen the one consultant was helping customers while the “Other Consultant” was just sitting at his desk- no customers. So after about a half an hour. I started to complain in the branch and then the Other Consultant suddenly started to help other costumers. By the time we got to Glen that was working his ass off the bank was closing. So we had to come back today. We got there at 2: 20pm and Glen was alone and everyone had to wait. So 3:20 pm (an hour later) the Other Consultant suddenly appeared and told us they are off line. So I asked him where you were and he said lunch! Wow when is it the busiest time of day in the bank? How do you take lunch and come back to work 10 min before you close?!?! Once is a co-incidence but twice becomes the norm. Please get somebody who is willing to work and not just there for the ride. … I think you need to train some of your consultants and management!! The worst is that a month from now… nothing would have changed…..it’s a SHAME</p>

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Replies (3)
Standard Bank
Standard Bank's reply15 Sept 2016, 09:06
Official

Good day Caroline

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply16 Sept 2016, 10:48
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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CH
Caroline H's update02 Oct 2016, 06:32
Reviewer Update

wow!! so when are you fixing the problem???? Anyone can see Standardbank is just ignoring complains that is why you have such "Great" service.. whahahahahahahah....

REMEMBER WE PAY YOUR SALARIES!!!!!!!!!!!!!!!!!

GET SERVICE!!!

sdb sponser other sh#t but they cannot look after the once that pay them. I was in that bank 3 days(waiting for hours) in a row and every time there was one unhappy customer every time!!! The second day the one lady was there fighting to get answer and help… and even the “I think so called manager” could not help. !!!!! standardbank just proved again they will not change

Remember in the first complain I said 1 month for then it will not change … and guess what.. I was right! NOTHING CHANGED!!!!

what does this mean???????????????????????????????????????????????

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

**********

NOTHING.. just empty words!!!!!! But my money is!!!