1 reviews | Active since Sept 2021
WAY BELOW STANDARD!!!
The worst experience I have ever had with a bank. Firstly, my card got swallowed by their machine, and when I called to block my card, I was advised that no amount would be deducted as the fault was with them. I went in to get my card, the lady that helped me said the same thing, no amount will be deducted! I check my bank statement and I see they DEDUCTED money that THEY said THEY WOULDNT. When asked to reverse the payment they told me I have to go back to the bank for that. Also Ive been struggling with their app for over a WEEK they have been attempting to assist me LYING about calling me. its pathetic that a bank will treat you like they are doing you a favour!!! WHAT A SH*% show!!! Disappointing disgusting behaviour
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***