Water mains leak - poor service, low insurance cov

I logged an insurrance claim for a leaking water mains. <br> <br> The assesor has been to my property and confirmed there is a leak, but I have heard nothing since. <br> Standard Bank tells me to contact Pro Plumb and Pro Plumb tells me to contact Standard Bank.<br> <br> Pro Plumb agreed at the time of the inspection that they would send me a report, but now say they cannot send it until the job is done. <br> Pro Plum is paid for the assessment, so I believe I am entitled to the report whether or not they actually carry out the repairs.<br> <br> The amount Standard Bank is willing to pay on the claim is low, and not on par with what is offered by other Banks.<br> <br> I am dissatisfied with the quality service and the level of cover.