Watch your Ucount !

I had to close accounts in the name of the deceased with Standard Bank. The Ucount Department reported back that the deceased does not have an account with UCount.

When we forwarded the feedback to the Surviving Spouse, she submitted proof that the deceased holds over R7000 in points with Ucount. I responded back to Ucount, that the deceased definitely had a reward account with proof of the account. I never received any feedback.

In the meantime, we have submitted our Instruction to Standard Bank to Close all accounts registered in the name of the deceased and to transfer all funds to the Estate Account. This was done, but we never received any feedback from Ucount. Months later I had to submit a complaint to Standard Bank, regarding the Ucount department that has still not responded to my complaint, that there IS a rewards plan on the name of the deceased. Response? An email from Ucount, just stating that they want an instruction from us, ID of the Spouse and a marriage certificate. No heading, no matter reference to any Estate that we are working on. (Keep in mind that we work on over 200 Estates)

After a phone call from Standard Bank Ucount, I was informed that the email received was regarding this specific Estate that I complained about. Not an apology for *****ulently giving info that the deceased does not have this account (WITH R7000+ FUNDS IN THE ACCOUNT).

We submitted our Instruction on the same letterhead, that we used to close all the accounts in the name of the deceased, with the other documents as requested. Days later... No, only the EXECUTOR can give this instruction.

We are the appointed attorneys by an Executor, that deals with 1000s of Estates. So, Standard bank takes any instruction from the Appointed Attorney to close accounts... But if you need to transfer the rewards to the surviving spouse, only the Executor can give this instruction?

Does this make sense? Is it acceptable that they 1st give FALSE or *****ulent info that there are no funds, and then we can't transfer the funds...

UCount Rewards tracker #***4] UCount Rewards Created from ticket #11632 571 Created from ticket #***8 Created from ticket #***5