JL
James L

1 reviews | Active since Mar 2014

02 Mar 2021, 02:36

Watch out for early fee deductions

My son has an Elite account. He is on the Rebate option. My daughter helps to keep his account at the rebate threshold so he can get the rebate and not have to pay the minimum management fee of R69 at the end of the month. However, Standard Bank decided to deduct their monthly fees(Cheque card fee) early, on 30 Jan instead of 31 Jan. This caused my son's account to go below the Rebate threshold and now he's being charged R69. Yes, 31 Jan was a Sunday, but to be fair to the customer Standard Bank should have deducted on 1 Feb, as they've done before. So watch out for early deductions!

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Replies (2)
Standard Bank
Standard Bank's reply02 Mar 2021, 13:14
Official
Good day James

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.
  We greatly appreciate your continued support.

Kind regards Complaint Resolution Centre****** 
JL
James L's update10 Mar 2021, 23:51
Reviewer Update
I am glad to report that Standard Bank reversed the R69 fee. They were very speedy in replying to my complaint. Thank you to all.