wasting my time, money and putting me last!

I bought prepaid electricity on the 1 August for R300 online. i did not get the voucher number. phoned and waited on the phone for 40 minutes. no joy. internet down. very busy!. they took my details and promised to phone me back. nobody did. <br> Phoned again on the 4th August. Same story. Phoned again on 6 August was pushed around from pillar to post. Spoke to Carmen,Mohammed, Brandon. All were very nice and understanding and apologetic but nobody could resolve my problem. i asked to speak to a supervisor but was put through to complaints resolution where after being put on hold the phone was dropped. <br> I then logged a complaint online. Got a reply that my complaint will be resolved by the 20 August. reference ***. today is the 25 august, still no reply. <br> I don't want any sweet talk. All I want is my R300 prepaid electricity voucher number, please!. is that too much to ask?. Very dissappointed. I have been banking with standard bank for 33 years and that doesn't mean anything today and have never been so frustrated in my life before.