Wasting my time

I had a query on one of my accounts with Standard bank. I phoned the customer care division and followed the prompts to the general banking department. After discussion with Babalwa I was then put through to a 2nd division as she could not assist me.<br> the 2nd department then said I need to speak to the general banking department as she could not assist me, and promptly transferred me. Once back at the general banking, Sharon said she was unable to assist me. <br> <br> After I ranted and raved at her, she eventually tried to help me. But the lady does not even understand a debit and a credit amount on my account. 28 minutes wasted on the telephone. Thank you Standard Bank for not wasting my time. My query is still not sorted and i have lost out on a half an hour (plus the time it has taken to log this complaint). It think it is time to move my account.