Wasting Customers time

Item: Standard Bank
Rating: 2
Author: Kalvin N

I visited the Standard Bank Northgate branch over 2 weeks ago and requested them to link my current account to my bond account. I filled out the necessary paperwork and till today my internet banking does not show the link. I emailed Std bank and the fix was for me to go back to the bank and do this process again.

I don't think it is fair on a customer to go back to the bank and stand in the long queues.

This is very frustrating for your customers Standard bank

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

26 Apr 2018, 15:13

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply26 Apr 2018, 15:13

Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Kalvin N's updateReviewer Update

30 Apr 2018, 14:25

Dear Standard Bank Thank you for your auto response. No one has called me or attempted to find out why I am I so unsatisfied with your service. I'm once again sitting in your long lines waiting to link my bond account to my current account. (Which hasn't been done correctly 3 weeks ago by Northgate branch) 30 minutes and counting to complete a 1 minute form Thank you for being concerned about your clients

Kalvin N's update30 Apr 2018, 14:25

Reviewer Update